ComEd Warns Customers of Imposter Scam

With people spending more time at home because of the COVID-19 pandemic, imposters are taking advantage of residents who may be alone to rob them of their possessions and financial information. These imposters can show up at small businesses as well as homes.

In this latest scam, an individual may pose as an employee from ComEd, another utility or a tree service company. They will lure the resident or small-business owner outside to discuss work that they claim needs to be completed. While the individual is outside, an accomplice will enter the home or business to steal valuables and documents containing the individual’s personal or financial information.

Here are some tips to help identify scams

1. ComEd will never come to a customer’s home or business to:
• Demand a payment.
• Ask for immediate payment with a prepaid cash card.
• Ask for their ComEd account number or other personal information, such as a driver’s license number.

2. ComEd will never call a customer to:
• Ask for their account number.
• Ask for personal information such as their Social Security number or bank information.
• Ask them to make a direct payment with a prepaid cash card.

3. To identify an actual ComEd employee, remember:
• All ComEd field employees wear a uniform, including shirt and safety vest, with the ComEd logo.
• ComEd employees visibly display a company ID badge with the ComEd logo and employee’s name.

A ComEd worker who is unable to access equipment, such as the meter or pedestal transformer, may knock on a customer’s door. Any customer who is unsure whether a visitor or caller is a ComEd employee or believes he or she has been a target or victim of a scam should call 1-800-EDISON-1 (1-800-334-7661) immediately. To learn more, visit ComEd.com/ScamAlert.

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